FinalTales-Privac Policy
Release Date: 2 April , 2024
Effective Date: 2 April , 2024
FinalTales hereinafter referred to as "we") is the operator of FinalTales. We attach great importance to the
protection of user (hereinafter referred to as "you") personal information and privacy. When you use
FinalTales, we will process your relevant personal information. In order to fully explain how we handle your
personal information, we have formulated the "FinalTales Privacy Policy" (hereinafter referred to as the
"Privacy Policy" or "this Policy"), we promise to strictly handle your personal information in accordance
with this Privacy Policy. Please read the entire contents of this Policy carefully, especially the
contents
marked with bold, italic, underline and other means to attract your attention. You can request us to
explain
the entire or part of the contents of this Policy by sending an email to feedback@FinalTales.com
We specially remind you:
This Privacy Policy applies to the information we collect from you through FinalTales (including but not
limited to APP, public account, mini program, website, mini application and new forms that emerge with
technological development) to provide products or services (collectively referred to as "services") . If
a
specific service in FinalTales has a separate set of personal information processing rules, the separate
rules shall prevail, and the contents not covered by the rules shall be governed by this Privacy Policy.
However, this Policy does not apply to information collected by third parties who access FinalTales; if
you
use services provided by third parties, you shall be subject to their privacy policies (rather than this
Policy).
This Privacy Policy will help you understand the following:
How we collect and use your personal information
How we store your personal information
How we entrust processing, provide to outsiders, transfer, and publicly disclose your personal
information
How we protect your personal information
How you can manage your personal information
How this Privacy Policy is updated
How to contact us
1、How we collect and use your personal information
1.1 The basic rules we follow when collecting and using your personal information
1.1.1 We will only collect and use your personal information for the purposes and within the scope
specified
in this Privacy Policy. With the upgrade and iteration of our services, we may adjust the business
functions
and types of personal information collected and used as described in this Privacy Policy. When new
functions
or services are related to the functions or services we currently provide, the personal information
collected and used will have a direct or reasonable connection with the original processing purpose.
1.1.2 When we want to use your personal information for scenarios that are not directly or reasonably
related to the original processing purpose, or for other purposes not specified in this privacy policy,
or
use information collected for a specific purpose for other purposes, we will inform you by updating this
privacy policy, relevant product pages and other privacy documents and seek your consent in advance or
have
other legal grounds through pop-up windows, internal messages, push notifications and other means.
1.1.3 When you use certain functions, we will process your sensitive personal information with your
consent.
Sensitive personal information refers to personal information which, if disclosed, tampered with or
illegally used, will endanger your personal or property safety. To prevent the leakage or illegal use of
your sensitive personal information, we have taken appropriate technical and organizational protection
measures to ensure the security of your information to the best of our ability.
1.1.4 If the information you provide contains personal information of others, before providing such
personal
information to us, you need to ensure that you have obtained the valid consent of the relevant data
subjects. If it involves personal information of children, you need to obtain the valid consent of the
corresponding guardian before providing it. In the aforementioned cases, the guardian has the right to
contact us through the channels specified in this privacy policy to request correction or deletion of
content involving children's personal information. If the information you provide infringes on the
privacy,
personal information, trade secrets or any other legitimate rights and interests of others, or causes
damage
to the state, public interests or others, you shall bear all responsibilities on your own.
1.1.5 Please note that the personal information you provide when using our services, unless you delete
it or
refuse our collection through system settings, will continue to authorize us to use it during the time
you
use our services.
1.1.6 We will conduct statistics on the use of our services and may provide this statistical information
to
the public or third parties for the purposes of product development, service optimization and security
protection. But these statistics do not contain any of your identifying information. When we display
your
personal information, we will use desensitization technologies including masking and shielding to
de-identify your information according to the actual business functions in order to protect the security
of
your information.
1.2 Scenes where we collect and use personal information When you use FinalTales, we will
collect and use
your personal information in the following ways:
1.2.1Registration and Login
1.2.1.1 When you register and log in to FinalTales, you need to provide us with your mobile phone number
and
login password. We collect the above information in order to help you complete the registration of your
FinalTales account, protect the security of your account and meet the requirements of real identity
information authentication in relevant laws and regulations. If you do not provide this information, we
will
not be able to create an account or log in to the account and normally provide you with services.
1.2.1.2 When you use the one-click registration and login function, you need to provide us with your
mobile
phone number and telecommunications operator information. We collect the above information in order to
help
you complete the registration and login of your FinalTales account in one click, ensure the security of
your
account and meet the requirements of real identity information authentication in relevant laws and
regulations. If you do not provide this information, we will not be able to create an account or log in
to
the account and normally provide you with services.
1.2.1.3You have the option to register and login to FinalTales by linking a third party account (email,
Facebook, Apple account (only for iOS system), etc.). At that time, we will collect your profile photo,
username, phone number from that third party account. If you do not provide such information, you will
not
be able to register and login to FinalTales through a third party account. However, you can register and
login to FinalTales via a email and password.
1.2.1.4 When you complete your personal information on the registration page, you can provide your
profile
photo and username. We collect this information from you in order to help you complete your personal
information. If you do not want to provide the above information, it will not affect your basic use of
FinalTales. We will assign you a default system profile photo and username, which you can modify through
"My
- Settings - Personal Information".
1.2.1.5 If you forget your FinalTales login information, you can use the forgot password function. When
you
use the forgot password function, we will collect your phone number to verify your identity. If the
phone
number you provide cannot be verified, you may need to provide your real identity information to verify
your
identity.
1.2.2 Messages
1.2.2.1 When you use the message function, we will collect the content of the messages you send. We
collect
the above information from you in order to provide the message sending function and facilitate
communication
between the parties. The content of the messages you send will be encrypted during storage and
transmission.
Other than the content between you and the AI virtual person, we will not view or use the message
content.
1.2.2.2 When you send messages to users through the profile matching function, we need to collect your
profile information. We will provide profile matching service for you based on the above information. If
you
do not provide such information, we will not be able to provide profile matching service for you, but it
will not affect your normal use of our other services.
According to the requirements of laws and regulations, we will conduct information content security
compliance review on the content of your information publishing, interactions and messages. When the
content
of the information you publish contains illegal or harmful information, we will dispose of it in a
timely
manner in accordance with the provisions of laws and regulations. For the information you publish
openly, we
may adopt a combination of system detection and manual review.
1.2.3 Value-added services
When you purchase value-added services, we need to collect your transaction and consumption records,
including the content of the transaction, order number, transaction time, transaction amount, payment
method, payment account, order status. We collect your above information in order to provide you with
value-added services, facilitate your verification and query of your consumption records. If we do not
collect this type of information, we will not be able to provide you with value-added services, but it
will
not affect your normal use of our other services.
1.2.4 Account Security
1.2.4.1 In order to ensure the security of your account, we need to collect your mobile phone number and
password. We collect the above information to ensure the security of your account. If you refuse to
provide
this information, you will not be able to use our services.
1.2.4.2 When you manage the security of your account, you can provide your email, Apple account,
Facebook
account, etc. We collect the above information in order to enhance the security of your account, so that
when you forget your password or lose your account, you can try to retrieve your account through this
information. If you refuse to provide this information, you will not be able to use the account security
management and account retrieval functions through third parties, but it will not affect your normal use
of
our other services.
1.2.4.3 When you use message, review, and information publishing services, if the system detects that
your
account has security risks, you need to provide us with your name and ID number or face information. We
collect your above information in order to verify through your ID information and face information, as a
supplementary verification of the security of your account, in order to reduce the risk of your account
being illegally used when there is a security risk. If we do not collect this type of information, we
will
be unable to normally provide you with message, review, and information publishing services due to the
risk
of illegal use of your account, but it will not affect your normal use of our other services. ID
information
and face information belong to sensitive information. We will obtain your separate authorization before
collecting it.
1.2.5 Ensuring the security and stability of the network and services
In order to ensure the secure and stable operation of the network and services, we will collect your
device
information (including IMEI, IDFA (iOS only), Android ID (Android only), MAC address, OAID, IMSI,ICCID,
BSSID, SN number ,MCC + MNC, device model), IP address, access date and time, and network log
information.
We collect the above information from you in order to ensure your security and stability when accessing
our
network, reduce security risks when you use our services, ensure network access and stable operation of
products and services. If you do not provide the above information, we cannot guarantee the safe
operation
of the application during your use.
1.2.6 Customer Service
1.2.6.1 When you make a complaint or report, you need to provide us with the object, type and reason of
the
report or complaint, as well as the content of the pictures, messages and online consultation you
provide.
If such information is not collected, we will not be able to verify and effectively deal with your
complaints and suggestions due to the lack of valid information, but this will not affect your normal
use of
our other services.
1.2.6.2 When you use feedback, you need to provide us with your issue type, issue description and
contact
phone number. We collect the above information from you in order to help handle the problems you
encounter
when using the FinalTales APP based on your feedback, and optimize product experience. If we do not
collect
such information, we will be unable to normally provide you with feedback services due to lack of
effective
information, but it will not affect your normal use of our other services.
1.2.6.3 When you make a complaint, report or feedback, you can enable the album permission of your
device
and provide relevant picture information, we will collect the related pictures you provide during
feedback.
We collect the above information from you in order to realize the functions of your use of customer
service,
help handle the problems you encounter when using the FinalTales, and optimize product experience. If we
do
not collect such information, we may not be able to resolve your problems due to lack of effective
information, but it will not affect your normal use of our other services.
1.2.7 Notification
1.2.7.1 While using the FinalTales app, we may need to send you message notifications or push
notifications.
You can enable notification permissions on your device to receive these message notifications. If you do
not
wish to receive these message notifications or push notifications, you can disable notification
permissions
on your device.
1.2.7.2 After you register for a FinalTales account, we may need to send you verification codes,
notifications, or marketing information via SMS, voice calls, or email. We will collect your contact
information (phone number, email address) for the purpose of assisting you in completing verification,
receiving message notifications, obtaining information about our marketing or promotional activities, or
contacting you when necessary. If you do not wish to verify through SMS verification codes, you can
choose
alternative methods for verification. If you do not want to receive message notifications or marketing
information, you can unsubscribe using the unsubscribe method provided in the message notifications or
marketing information, or directly contact us using the contact information specified in this privacy
policy
for assistance.
1.3 Device Permission Usage
In the process of providing you with products and/or services, we may need to access your device system
permissions. You can refer to the FinalTales application permission list to understand the details of the
device permission names we access, the purpose of use, and the scenarios in which they are accessed.
If you wish to disable all or some permissions after granting device access, you can choose to do so in
the
device's settings function. Alternatively, you can also make changes through "Settings-Privacy
Settings-System Permission Management" in FinalTales. Once you disable any device permission, we will no
longer be able to continue collecting and using your relevant personal information based on that
permission,
and we may not be able to provide you with services corresponding to that permission. Please be aware
that
your decision to disable permissions will not affect the information collection and usage that was
previously conducted based on your consent.
1.4 How we use Cookies technology
To ensure the smooth operation of the website, provide you with a more convenient browsing experience,
or
recommend content that may interest you, we store Cookies on your computer or mobile device, including
Cookie, Flash Cookie, or other local storage provided by your browser (or associated applications) that
typically contain identifiers, site names, and some numbers and characters.
If your browser or browser add-ons allow, you can modify the acceptance level of Cookies or reject our
Cookies. For more details, please refer to: https://www.aboutcookies.org/. However, if you do so, it may
affect your secure access to our website and may require you to change user settings every time you
visit
our website.
1.5 Auto-start or Associated Start Instructions
In general, we do not auto-start or associate start the application. However, in certain cases, we
may
need
to auto-start or associate start the application to enable specific functionalities.
1.5.1 When you use the download feature, we may auto-start the application to ensure the completion
of
the
download task, prevent data loss, or errors. If the application does not auto-start, there is a
possibility
of data loss or errors in the downloaded content.
1.5.2 When you use the share feature to share content with third-party applications, we may need to
associate start the third-party application. If not associated start, you will be unable to share
content
with third-party applications, although it will not affect your use of other services within the
application.
1.6 Explanation of Legitimate Grounds for Processing without Consent
According to relevant legal provisions, we may process your personal information without obtaining
your
consent under the following circumstances:
1.6.1 It is necessary for the conclusion and performance of a contract in which you are a party.
1.6.2 It is necessary for the fulfillment of legal obligations or statutory duties.
1.6.3 It is necessary to respond to public health emergencies or to protect the life, health, and
property
safety of individuals in emergency situations.
1.6.4 It is necessary for the implementation of news reporting, public opinion supervision, and
other
activities for the public interest, within a reasonable scope of processing personal
information.
1.6.5 It is processed within a reasonable scope as required by law based on personal information
that
you
have voluntarily made public or other personal information that has already been legally made
public.
1.6.6 Other circumstances stipulated by laws and administrative regulations.
2、How we store your personal information
2.1 Storage period
We will retain your personal information for the shortest period necessary for the purposes stated in this
Privacy Policy and as required by law. After the aforementioned period expires, we will delete or anonymize
your personal information.
2.2 Storage location
The personal information we collect and generate during our operations outside of China is stored outside of
China.
3、How we entrust, provide to third parties, transfer, and disclose your personal information
3.1 Entrustment of processing
In order to improve data processing efficiency, reduce data processing costs, and enhance the accuracy
of
data processing, we may entrust third parties to process your personal information on our behalf. The
aforementioned entrusted processing activities are bound by the purposes stated in this Privacy Policy.
We
prohibit the entrusted parties from using the data for unauthorized purposes through written agreements,
on-site audits, and other means.
3.2 Provision to third parties
Currently, we may provide personal information to third parties. Please refer to the "Third-Party
Cooperation List" in the FinalTales Third-Party Cooperation List for specific details. If we need to
provide
your personal information to other third parties in the future, we will inform you of the relevant
details
on the corresponding pages or through other appropriate means, and obtain your separate consent or have
other legitimate grounds.
3.3 Transfer
As our business evolves, we may engage in mergers, acquisitions, or reorganizations, which may involve
the
transfer of your personal information. We will require the transferee to continue protecting your
personal
information in accordance with the law and this Privacy Policy. If the transferee changes the original
purposes or methods of processing, we will request the transferee to obtain your consent again.
3.4 Disclosure
In principle, we do not disclose your personal information publicly. If it is necessary to disclose your
personal information, we will obtain your separate consent or satisfy other conditions as required by
law.
3.5 Third-Party SDKs
To ensure the stable operation of FinalTales and the implementation of related service functions,
FinalTales
may embed software development kits (SDKs) or similar applications from our business partners. We
strictly
monitor the security of the SDKs used by our business partners to obtain information, ensuring that they
process personal information in accordance with this Privacy Policy and any other relevant
confidentiality
and security measures to protect data security. We will promptly inform you about the latest information
regarding third-party SDKs involved in the collection and use of user information. For more details,
please
refer to the "Third-Party Cooperation List" in the FinalTales Third-Party Cooperation List.
4、How we protect your personal information
We attach great importance to the security of personal information and take all reasonable and feasible
measures to protect your personal information:
4.1 We employ industry-standard data protection technologies and management measures, such as network
isolation, data encryption, and employee access controls, to prevent unauthorized access, disclosure,
alteration, loss, or destruction of your personal information.
4.2 Please be aware that while we make every effort to ensure the security of any information you send
to
us, the internet environment is not completely secure, and we do not assume responsibility for any risks
or
losses associated with it.
4.3 In the event of a personal information security incident, we will promptly inform you in accordance
with
legal and regulatory requirements, including the basic details and potential impact of the incident, the
measures we have taken or will take to address it, recommendations for self-protection and risk
mitigation,
and remedial measures for you. We will notify you of the incident through in-app push notifications,
emails,
SMS, phone calls, or other appropriate means. If it is difficult to inform each individual affected, we
will
make a reasonable and effective public announcement. Additionally, we will proactively report the
handling
of personal information security incidents in accordance with regulatory requirements.
5、How you can manage your personal information
During your use of FinalTales, you have the right to access, copy, transfer, correct, supplement, and delete
your personal information. You also have the right to modify the scope of your consent, withdraw your
consent, and deactivate your account.
5.1 Access, copy, and transfer your personal information
5.1.1 If you wish to access, copy, or export your personal information, you can do so by following
the
path
"My - Settings - Privacy Settings - Personal Information Access and Management."
5.1.2 Please be aware that the access paths may vary on different online platforms. You can follow
the
prompts on the corresponding FinalTales pages to perform the operations, or you can contact us
through
the methods specified in this Privacy Policy for assistance.
5.1.3 To ensure your right to copy your personal information, we provide an online feature for you
to
obtain a copy of your personal information. You can apply for a personal information copy by going
to "My -
Settings - Privacy Settings - Personal Information Access and Management - Export Personal
Information."
We will provide you with the copy in a reasonable timeframe and through appropriate means.
5.1.4 If you need to transfer your personal information to other platforms, companies, or
organizations,
you can contact us through the contact details provided in this policy. We will review your request
and,
subject to meeting the conditions stipulated by the relevant authorities and the technical
feasibility, provide you with a method to transfer the corresponding personal information.
5.2 Correct and supplement your personal information
If you find any errors or incompleteness in the personal information we process about you, you have the
right to request us to make corrections or supplements. You can update your avatar and username in "My -
Settings - Profile", correct or supplement your third-party accounts and phone number in "My - Settings
-
Account Security", or contact us through the contact information provided in this Privacy Policy.
5.3 Delete your personal information
You can request us to delete your personal information in the following circumstances:
5.3.1 The processing purposes stated in this policy have been achieved, cannot be achieved, or are
no longer necessary for achieving the processing purposes.
5.3.2 You withdraw your consent for the processing of your personal information.
5.3.3 The storage period for your personal information has expired.
5.3.4 We violate laws, regulations, or agreements with you regarding the collection, use, storage,
provision
to third parties, or public disclosure of your personal information.
5.3.5 You no longer use our services.
5.3.6 We cease to provide products or services.
5.3.7 Other circumstances as stipulated by laws and regulations.
5.4 Change the scope of your consent
5.4.1 You can change the scope of your consent or withdraw your authorization by adding or deleting
information, modifying privacy settings, enabling or disabling relevant functions or permissions on
your
device, or contacting us through the methods specified in this policy.
5.4.2 You can unsubscribe by contacting us or following the unsubscribe instructions provided in our
marketing communications to refuse to receive marketing messages from us.
5.4.3 Please understand that certain products or services may require the activation of certain
permissions
and the collection of necessary personal information to function properly. When you withdraw your
consent,
we will no longer be able to provide you with the products or services corresponding to the
withdrawn
consent, but it will not affect the processing of personal information that was carried out based on
your
previous authorization.
5.5 Deactivate your account
If you wish to deactivate your account, you can do so by going to "My - Settings - Account Security -
Deactivate Account". Alternatively, you can contact us through the contact information provided in this
Privacy Policy, and we will respond promptly to your request. Please note that deactivating your account
is
irreversible. We will stop providing services to you, cease collecting your personal information, and,
upon
your request, delete or anonymize the personal information associated with your account.
5.6 Constraints on automated decision-making
Our services may involve automated decision-making mechanisms. If a decision made solely through such
mechanisms significantly affects your legal rights, you have the right to request an explanation from us
and
refuse decisions made solely based on such mechanisms.
5.7 Right to explanation
If you have any questions regarding our personal information processing rules, you can contact us
through
the contact information provided in this Privacy Policy, and we will explain the relevant rules to you.
5.8 Other rights regarding personal information
In accordance with applicable laws and regulations, your immediate family members may exercise the
rights
mentioned above, such as accessing, copying, correcting, and deleting your relevant personal information
after your passing. However, you can contact us to make alternative arrangements in advance.
5.9 Responding to your requests mentioned above
5.9.1 To ensure security, you may need to provide a written request or other means of verifying your
identity. We may ask you to verify your identity before processing your request. We will respond to your
request within fifteen days or the timeframe required by law.
5.9.2 We generally do not charge fees for reasonable requests. However, for requests that are unfounded,
repetitive, or excessive, we may charge a reasonable fee based on the administrative costs involved.
5.9.3 We may be unable to respond to your request in the following circumstances:
5.9.3.1 It is related to our fulfillment of legal obligations.
5.9.3.2 It is directly related to national security and defense.
5.9.3.3 It is directly related to public safety, public health, or significant public interests.
5.9.3.4 It is directly related to criminal investigation, prosecution, trial, and enforcement of
judgments.
5.9.3.5 We have sufficient evidence to suggest that the user has subjective malice or abuses their
rights.
5.9.3.6 It is necessary to protect the vital interests of users or other individuals (such as life,
property) but it is difficult to obtain the consent of the individual concerned.
5.9.3.7 Responding to the user's request would seriously harm the legitimate rights and interests of the
user or other individuals or organizations.
5.9.3.8 It involves trade secrets.
6、How this Privacy Policy is updated
6.1 Our Privacy Policy may be updated from time to time. We will post the updated information
regarding
changes to this Privacy Policy on the relevant product pages. For significant changes, we will also
provide
more prominent notice (such as through pop-ups, in-app messages, etc.), explain the specific changes
to the
Privacy Policy, and obtain your consent.
6.2 Significant changes referred to in this Privacy Policy include, but are not limited to: significant
changes to our service model, changes in the circumstances of personal information provision, transfer,
or
public disclosure, significant changes in your rights and methods of exercising them in relation to
personal
information processing, changes in our contact information and complaint channels, and when the personal
information security impact assessment report indicates high risks.
6.3 We will also archive previous versions of this Privacy Policy for your reference.
7、How to contact us
If you have any questions about this Privacy Policy or personal information protection, you can contact us
through the following methods:
Contact information of the person in charge of personal information protection: feedback@FinalTales.com;
In general, we will reply within 15 days or within the time period required by law.